Shipping and Payment

For orders in our shop, the following conditions apply:
The delivery of goods takes place within Germany and to all EU countries.

Shipping within Germany:
From a shopping cart value of 99€ (including VAT), we ship all packages free of charge. For orders under a shopping cart value of 99€ (including VAT), we charge shipping costs of 6.90€ (including VAT).
Shipping is also available to all German islands.

Shipping to EU countries:
Free shipping for an order value of 199€ (including VAT) also applies to EU countries. The following countries are included:

  • Belgium, Bulgaria, Denmark, Estonia, Finland, France, Greece, United Kingdom
  • Holland, Italy, Ireland, Croatia, Latvia, Lithuania, Luxembourg, Malta, Austria, Poland
  • Portugal, Romania, Sweden, Slovakia, Slovenia, Spain, Czech Republic, Hungary, Cyprus

For orders up to a shopping cart value of 199€ (including VAT), we charge 14.90€ for shipping (including VAT). We also deliver to foreign islands such as Mallorca.

Shipping to non-EU countries 
We charge shipping costs of €29.90 (including VAT).

Returns
A return is possible within 30 days. The cost of return shipping is to be borne by the buyer.

Payment
You have the following payment options in our shop:

Transfer / Prepayment
After your order has been successfully received by us, you will receive an automatic order confirmation via email. In this, you will find the amount to be transferred and our bank details.

Please indicate your order number as the purpose of use so that the payment for your order can be assigned.

  • Account: ELOBRA
  • Purpose: Your order number
  • BIC (SWIFT): GENODEF1DL1
  • IBAN: DE25 8606 5468 0390 4043 01
As soon as the payment for your order has been assigned in the system, it will enter the processing process.

PayPal
To be able to pay with PayPal, you first need a free account with PayPal. PayPal offers different payment options such as credit card or direct debit. Since PayPal insures all orders up to €500, it is one of the most popular payment methods.
With the click on "Order with payment obligation," you will be redirected to PayPal and asked to log in with your account. Alternatively, you can also pay directly by direct debit. Now just choose your desired payment method and your Elobra package is on its way.

Credit Card
We accept VISA, Mastercard, and American Express. Your credit card account will be charged upon completion of the order.

Credit card with 3D Secure procedure
Use this payment method if you are registered for the 3D Secure procedure of your financial institution.

Apple Pay
For payment with the Apple Watch, iPhone, iPad, and Mac.

Invoice
This payment method is exclusively available to corporate customers. The order will be confirmed separately after a positive credit check.