Refund policy

You have the right to withdraw from this contract within 30 days without giving any reason. 
The withdrawal period is 30 days from the day on which you or a third party designated by you, who is not the carrier, has taken possession of the last item. To exercise your right of withdrawal, you must inform us, 

ELOBRA GmbH & Co. KG
To the High Shaft 1a
09618 Brand-Erbisdorf
E-Mail: shop@elobra.de

by means of a clear declaration (e.g. via return form or You can inform us of your decision to revoke this contract by e-mail or alternatively by post. 

To maintain the cancellation period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the cancellation period expires.

Consequences of withdrawal: 
If you revoke this contract, we will refund you all payments we have received from you, including delivery costs (except for additional costs resulting from your choice of a different type of delivery than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the day we receive your notice of revocation of this contract. For this refund, we will use the same payment method that you used for the original transaction, unless something else has been expressly agreed with you; in no case will we charge you any fees for this refund. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier. You must return or hand over the goods to us without delay and in any case no later than seven days from the day you informed us of the revocation of this contract. The deadline is met if you send the goods before the seven-day period has expired. You will only be liable for any loss in value of the goods if this loss in value is due to handling them in a way that is not necessary for checking their nature, characteristics, and functioning.

Return shipping costs: 
The costs of return in the event of a cancellation are to be borne by you. You have the option to choose a suitable shipping partner for the return. We only accept fully paid returns that are paid for. 

If it is a replacement delivery with the return of the defective goods, we will cover the return shipping costs.

The right of withdrawal does not apply to the following contracts: 
Contracts for the delivery of goods that are not pre-manufactured and for whose production an individual choice or specification by the consumer is decisive or that are clearly tailored to the personal needs of the consumer.