Refund policy

You have the right to cancel this contract within 90 days without giving any reason. 
The withdrawal period is 90 days from the date on which you or a third party named by you, which is not the carrier, the last goods in possession have taken or has. To exercise your right of withdrawal, you must send us, 

ELOBRA GmbH & Co. KG
Zum Hohen Schacht 1a
09618 Brand-Erbisdorf
Tel.: 0351 - 42667643
E-mail: shop@elobra.de

by means of a clear statement (eg. B. by return form or per e-mail, alternatively by mail) about your decision to revoke this contract.  

To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of withdrawal: 
If you withdraw from this contract, we will reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; in no case will we charge you for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return or hand over the goods to us without undue delay and in any case no later than within fourteen days from the day on which you notified us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. We shall bear the costs of returning the goods. You must pay for any loss of value of the goods only if this loss of value is due to a handling of the goods not necessary for the examination of the nature, characteristics and functioning of the goods.

The right of withdrawal does not apply to the following contracts: 
Contracts for the supply of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is relevant or which are clearly tailored to the personal needs of the consumer. 

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